Return & Refund Policy — Buy It Baba
We want customers to receive products in satisfactory condition. If you receive a product that qualifies for return, please contact us within [5 days] of delivery.
Eligible Returns
A return may be accepted when:
- The wrong product was delivered.
- The product is defective or damaged upon arrival.
- The product is materially different from its description.
- The product qualifies under an applicable warranty or return guarantee.
Condition of Returned Products
Unless the product is defective or incorrectly supplied, returned products should generally be:
- Unused
- In original condition
- In original packaging
- Complete with accessories
- Accompanied by proof of purchase
Non-Returnable Products
For hygiene, safety, customization, or other legitimate reasons, certain products may not be eligible for return.
Examples may include:
- Used personal/hygiene products
- Customized products
- Perishable goods
- Products specifically marked "non-returnable"
- Products damaged through customer misuse
The exact exclusions should be listed on the relevant product page.
Refunds
After receiving and inspecting an approved return, we will determine whether a refund is applicable.
Approved refunds may be issued through the original payment method or another reasonable method, depending on how the order was paid.
Processing time may depend on the payment provider or bank.
Return Shipping
Where the return is due to our error, such as sending the wrong or defective product, Buy It Baba may bear reasonable return shipping costs.
Where a return is made for customer preference and the product is otherwise correct, return shipping may be the customer's responsibility, subject to applicable law and the product-specific policy.
Damaged Packages
If your package appears damaged when delivered, please photograph the package and product and contact customer support as soon as possible.
How to Request a Return
Contact us with:
- Order number
- Customer name
- Phone number
- Product name
- Reason for return
- Photos/videos where relevant
